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Connect to Your Server via SFTP

When you need to upload or download a large number of files, the built-in file manager quickly reaches its limits. SFTP solves this by allowing direct file transfer from your computer to the server using drag and drop, significantly improving transfer speed and convenience.

This guide explains how to retrieve your credentials and connect using FileZilla or WinSCP.

Password requirement

You must use your panel account password (the one used to log in to ElypseCloud). There is no separate SFTP password.

1. Retrieve your credentials​

Go to your panel, open your server, then navigate to the Overview (or Settings, depending on the interface).

You will find the SFTP address, port, username, and password (your panel account password).

Username format

The username is not your display name. It follows this format: username.a1b2c3d4.

It consists of your panel identifier followed by the server ID. It is displayed directly in the panel.

2. Choose an SFTP client​

Both FileZilla and WinSCP are suitable and free to use. This guide uses FileZilla as the reference, but the configuration steps are equivalent in WinSCP.

3. Connect to the server​

Quick method​

In your panel under Overview (or Settings), the full SFTP connection string is provided, for example:

sftp://game-par5-01.elypsecloud.com:2022

Copy this value and paste it directly into FileZilla’s quick connection bar. Then enter your username, your panel password, and click Quickconnect.

For frequent use, you can store the connection:

Go to File > Site Manager, create a new site, and configure:

  • Host: SFTP address from the panel
  • Port: port shown in the panel
  • Protocol: SFTP
  • Logon Type: Normal
  • User: full username (username.xxxx)
  • Password: your panel password

This allows one-click reconnection in future sessions.

warning

Ensure the protocol is set to SFTP, not FTP. Using the wrong protocol will prevent any connection.

4. Accept the SSH key​

On first connection, your client will prompt you to trust the server’s SSH key. This is expected behavior and part of the security handshake.

Click Accept (or OK) and optionally store the key to avoid future prompts.

info

If the connection appears stuck, check whether a security prompt is open in the background.

Once accepted, the server directory structure will appear on the right side of your client.

SFTP availability

SFTP access remains available even if the game server is stopped. Only platform maintenance or outages may temporarily interrupt access.

5. Optional - Improve transfer performance​

For large file transfers (e.g. FiveM resources), you can improve performance by increasing the number of simultaneous transfers.

In FileZilla, go to Edit > Settings > Transfers and increase the maximum simultaneous transfers (commonly from 2 to 5 or 10).

FiveM servers often contain thousands of small files. Increasing parallel connections significantly reduces transfer time compared to sequential uploads.

Done​

You can now transfer files directly using drag and drop, which is significantly faster than uploading through the web file manager.

Need help?

If you still cannot connect, open a support ticket on our Discord.